We recently moved our business banking to Standard Bank because we weren’t getting the level service we needed from our previous bank, FNB.
The service I’ve received since from Standard Bank Sea Point has been warm, personal, and efficient.
So when I saw all the commentary on Muti.co.za about the Standard Bank website redesign, I felt (as one of their customers) that I wanted to have my say to help them do a better job of it.
So I left a comment saying that I couldn’t see their header image properly on Firefox for Mac (it has been fixed now, but the Heavy Chefs had the same problem).
So, I was really happy to see that not only did Standard Bank fix the problem quickly, but their Head of Online Banking and Communication Channels, Itai Maunga, is engaging with social media channels like Muti, and with bloggers, like me:) He sent me this email:
Hi Dave,
We picked up on your comment after Damien du Toit’s comments on Muti on the home page (www.standardbank.co.za) redesign, expressing his disappointment at the finished product. We value your opinion, aware that you are a thought leader in the online marketing sphere, and would like to establish if you are open to having a conversation with us about the site. We will get in touch with you next week if we do not hear from you before then.
I must admit that when Standard Bank released their new slogan “Inspired. Motivated. Involved.”, I thought that it was marketing fluff that a big old corporate would be unable to live up to. But Itai’s response is like a Cluetrain case study. I must say that this has reflected my whole experience with Standard Bank so far. I’m inspired!
