Archive for March, 2006

6 ways to make your ideas more viral

It’s official. Although not nearly enough people have realised it yet: thoughts ARE things.

In my last post, I mentioned that there was a scientific basis for Viral Marketing, Word-of-Mouth advertising and Social Currency.

If you haven’t guessed by now, I am talking about Memes.

A meme is a thought, action or idea that is really catchy (in the same way a virus is), so people pass it on to each other, e.g. a funny joke, a pop song or a style of dressing. Memes survive by reproduction (in much the same way as do genes) – literally by people imitating the ideas and perhaps adapting them slightly to suit their intentions.

The implications of this are deep, so I recommend checking out: Richard Dawkin’s explanation (Dawkins is the prof. who originally proposed it); and also the Wikipedia entry on “Meme“.

If you don’t follow the links above, then just take my word for it: what people think, do and converse about is VERY important – even if they aren’t rich and famous. (i.e. what you think, do & talk about is very important… Seen or unseen)

Here are 6 things that affect the success of your memes.

  1. Experience: if a meme does not correlate with an individuals experience, then that individual has a reduced likelihood of remembering that meme. (e.g. A message combined with a sample)
  2. Happiness: If a meme makes people feel happier, then they’re more likely to remember it. (e.g. a good joke)
  3. Fear: If a meme constitutes a threat, then people may be frightened into believing it. (e.g. if you don’t use this product you will be miserable)
  4. Censorship: Restrictive controls (such as copyright) put memes at a disadvantage. (show and tell = new economy).
  5. Economics: If a meme tends to increase the riches of the person holding it, then that meme tends to spread. (Put customer success first).
  6. Distinction: if the meme helps the people who use it to be more respected (e.g. seem intelligent or insightful), then it has a greater chance of spreading. (e.g. be a content provider — make your “advertising” useful).

If you can engineer memes (products, ideas etc) that are good replicators, then you’ve got it made in the Attention Economy.

Social Currency

Of course, I completely buy into the notion that markets are conversations. Or, more simply, markets are driven by what’s “cool to talk about”.An example: Back in the 1960’s, bubblegum companies started competing by offering free trading cards inside their packaging. Soon kids started trading those cards, and the cards became more valuable than the gum itself. Soon companies were selling a whole pack of cards with just one stick of gum, and a new industry was born for cards with images of sports stars.

The cards were more successful than the gum itself, because they provided a richer context for interaction… Kids can only debate the merits of one gum over another for so long before getting bored, but can discuss the stats and merits of one player’s card over another for a lot longer.

See, the cards aren’t ends in themselves, they are the basis for human interaction… or as Douglas Rushkoff puts it “Social Currency�.

This is very much the foundation for what is being referred to today as “Viral Marketing� – or marketing that works in much the same way as a virus does – by self-replicating and being passed on person to person because it is so catchy (e.g. chain emails). And it thrives on what is cool and trendy in the moment (e.g. anime comics, Apple i-pods, Chuck Norris jokes etc.)

Lank Viral

What I have recently discovered, is that there is a scientific basis for these ideas, originally put forward by a British Zoologist in 1976! Curious? Stay tuned, all will be revealed in subsequent posts.

PACED selling mnemonic

Sale of a complex product requires a good model. I have created a simple mnemonic to help remember the essential elements of a great sale:

P.A.C.E.D.

Good sales consist of five primary elements

* People - understand what motivates your buyer
* Attention – Get their attention based on their motivations
* Conversation – the informal exchange of ideas + establishing rapport with them
* Education – making our product easy to understand and memorable for them
* Decision – Getting a decision towards our desired outcome

PACED is built on the platform of solid prospecting amd Marketing work. It should be applied in all sales work, from cold-calls to collaterals.

People
Know who we’re dealing with and what we want to achieve.

Know who we’re aiming at. Do background work.

Business is always personal: it’s about who can make it happen.

Attention

* Make our first impression targeted, relevant… and distinctive.

*PAY Attention to what will grab them, the language they use, typical problems they may face.
* Arouse CURIOSITY at this step.

Conversation

* Develop their curiosity
* Ask good questions
* Discover their needs
* Uncover latent pains
* Seek first to understand, then be understood.

Education

* Finding a simple way to describe the product. (The great educator is the man who can make complicated things simple).
* Educational aids to make it more memorable (e.g. a demo)
* Use descriptive, multi-sensory language.
* Make it easy to remember our primary Features, Advantages, & Benefits. Use Mnemonics (something that assists the memory)
* Involve them.

Decision

* Get a tangible, positive decision (to buy, sell, meet etc.).

Attention and a banana

I sat down on a low wall to remove my shoes before stepping onto the beach yesterday, when an inebriated young man in tatty clothes came and stood in front me. He stuck out his hand and introduced himself as Pietrus. The hand smelled like wee. His breath was noxious. He was wobbling like he was going to fall on top of me. And he started warbling a drunken plea for money… But before he could even finish I had given him a banana and fled the scene!

As I left the beach I kept an eye out for him so as to avoid a repeat encounter.

Now, in Marketing terms, what happened there was this: Pietrus successfully interupted me. He had my Attention and had engaged my senses in that moment (smell, particularly). He had selected a susceptable prospect in me, and his attention-grabbing earned him a banana. In internet marketing terms – I was spammed!

Spammers like Pietrus do make money, but their efforts aren’t scalable: they repel their existing client base after one transaction, so earning becomes even more difficult as time goes on. We learn to avoid them.

But at least Pietrus scored a banana this time… which is more than can be said for his friends who didn’t even try.

If one cannot command attention by one’s admirable qualities, one can at least be a nuisance!” – Margery Allingham

Attention and a banana